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Electric vehicles. Start EV journey. Charging infrastructure. If you struggle to remember passwords or have multiple different ones, find a way to keep track of where each one logs you into. These login codes can also be used instead of a password if you have trouble remembering them or want an extra layer of security as they only work once. Some providers only work with PayPoint and some only work with Payzone but luckily for you, with EDF, you can top up at either. The quickest way to top up your smart meter is through the EDF app.
You can make one-off EDF online top-ups or set up auto top-up so your meter stays topped up, as long as you have enough in the bank. Alternatively, you can call the smart meter top up line on or go to a PayPoint store that accepts smart top-ups not all do. If you lose or damage your key or card, fill out the form online.
Simply take your card out and put it back in to access the credit. This emergency credit will be taken from your next top-up, so make sure you top up a little extra next time. They might be able to offer you financial support and advice on how to manage your energy costs better.
Smart meters are one of the newest initiatives designed to help people reduce their energy usage and costs. An EDF smart meter will send meter readings to your provider automatically, which is great if you forget to do it yourself. They also allow you to see your energy usage in real-time through an in-home display.
Give us a call to find out more about automatic meter readings. You can book your appointment through your online account or by calling On the day of your installation appointment, the EDF engineer will replace your old meters with new smart meters.
They will have to turn your electricity off for about hours to complete the installation. Smart meters are impressive pieces of tech that are improving the way we consume energy. If your EDF smart meter is beeping, it might simply be because your in-home display has a low battery. This should be easy enough to fix by simply plugging it into the mains and charging it up.
You can set budgets with your smart meter to help you cut down on your energy usage and spending. You can easily increase or decrease them through your in-home display. The first thing to do if your smart meter stops working is to contact EDF Energy. They can normally fix the problem remotely without having to send anyone out or they can give you tips on what you can do to get it working again.
To have your smart meter fixed as soon as possible, you can call or use the EDF live chat option on their website and app. EDF seems to have high reviews across the board, especially where reviewers are often people with something bad to say. They respond to their reviews promptly, either thanking customers for positive reviews or leaving phone numbers for negative reviewers to have their problems resolved.
Just like any energy provider, EDF has several different tariffs to choose from. For help switching to one of these tariffs, call Utility Switchboard on All electricity providers in the UK have to present their Fuel Mix Disclosure, which is the makeup of their electric supply.
Despite the low percentage of renewable energy, EDF is the largest generator of renewable electricity in the world! Customers can choose to be supplied with zero-carbon electricity at no extra cost. They own a number of wind farms, both offshore and onshore. Their two nuclear power plants are built to provide low-carbon electricity, offsetting 9 million tonnes of CO2 emissions a year million tonnes over their lifespan.
They also finance and operate multiple solar farms across the UK to make solar generation accessible and affordable. Developing solar sites means that biodiversity can strengthen, enhancing habitats for birds, wildflowers, bees, butterflies and protected species of wildlife. However, not all customers are eligible for the Warm Home Discount. To claim the discount, you must meet certain Government-controlled eligibility criteria. This is categorised into two groups:.
Find out how to enter your UTRN. You'll need to top-up your meter regularly throughout the year even when you are not using much energy.
This is so you can make sure that there is enough credit for the standing charge and any debt repayment plans you have in place. You can change your alert amount on our app or in MyAccount:.
If you've given us your mobile number, we'll text your low balance alerts to you. If not, we'll email them. To change it on the EDF app :. We never want you to be left without an energy supply. If you dip into your emergency credit, it simply gets topped back up next time you add credit to your meter.
Remember to keep an eye on your balance and make sure you don't run completely out of credit as you'll be disconnected. You need enough credit to cover. Find out how to activate emergency credit , or to see how much money you owe:.
Why was my smart meter disconnected while I was on holiday or when I wasn't even using energy? This will happen if you ran out of credit. You might have switched off all your lights and devices, but you would still have been using credit for:. To get your meter back up and running, you just need to top up with credit and then activate your supply.
Any outstanding debt on your old prepayment meter will be transferred over to your new meter. Your smart PAYG meter will automatically disconnect when you run out of credit. To get reconnected you need to top up with credit, then activate your supply. Did you follow the steps to activate your supply through your in-home display or your meter? You'll always need to do this after your smart pay as you go meter was disconnected. If you did, it may be that you had debt on your meter.
You need to add enough credit to pay back your debt and for your energy use. You might just have to top up again. Add more credit now in MyAccount — log in and go to 'My payments', then select 'Make a payment'.
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Heating advice. Energy efficiency. ECO scheme. Feed-in tariff. Smart Export Guarantee. Energywise blog. Electric cars. Electricity tariffs for cars. Home charge points. Car leasing. Cost vs petrol. Charging advice.
Government grants. Road and company car tax. Benefits of electric cars. Maintenance and servicing. Smart meters. Help and support. Help and contact us. Emergency contact. Making a complaint. Warm Home Discount.
Priority services. Ways to pay your bill. Prepayment meter. For business. Compare tariffs. Energy brokers. Manage your account. MyAccount login. Submit meter reading.
Contract renewals. Moving or adding a location. How to pay your bill. Energy tariffs. Help, advice and support. Contact us. Frequently asked questions. Gas and elec emergencies.
Electric vehicles. Start EV journey. Charging infrastructure.
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